As a top-priority measure to implement Health Target 3 “Enhancing health literacy in the population” (B-ZV, Art. 8, Operational goal 8.3.2), the Committee on Public Health commissioned a project group to draw up the policy presented here on improving the quality of healthcare communication for all partners involved in the 2013 Health Reform.
The goal of the policy is to foster a culture of good quality healthcare communication, including awareness of the processes it involves and, in doing so, to support the broad range of initiatives in this field. The policy presented here ties in with various agendas in the process of health reform and can also contribute to its successful implementation. It formulates fields of action for the medium- and long-term development of good quality healthcare communication but does not lay down any concrete proposals for its implementation as these can only be planned in cooperation with the key players in the healthcare system.